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Frequently Asked Questions

Take a look at a few questions that are regularly asked by our customers.

Still got a question? Contact us.

Delivery

When will I receive my order?

Orders placed with I'M SO GOOD will be dispatched the following day and delivered the following business day.

What can I do if I'm not satisfied with my order?

If you are not satisfied with your order, please contact our customer service team within 3 days of receipt. We will be happy to help you resolve any issues.

Can I track my order?

Yes. You can use our dedicated order tracking page, which you can find here.

*Please read our detailed delivery information here.

Your meals

Are your meals suitable for people with allergies?

All of our meal labels clearly indicate the presence of any allergens. If you have any allergies or concerns about specific ingredients, please contact our customer service team for more information.

How should I cook my frozen meals?

All of our meal labels clearly indicate the process of heating your food. If you have any concerns, please contact our customer service team for more information.

How long do my frozen meals last?

Our meals are frozen to retain their freshness and flavour. They will stay fresh in your freezer for up to 6 months from the date of production.

If you’re unsure, we recommend visiting the FSA website for further, detailed information here.

Storage & Safety

How should I store my meals?

To ensure the freshness and quality of your frozen meals, proper storage is crucial. Here are some guidelines for storing your meals:

Store in a dedicated freezer compartment: Avoid storing your frozen meals near the door or walls of the freezer, as these areas tend to be warmer, which can affect the quality of your food.

Use proper packaging: Keep your meals tightly sealed in their original packaging to prevent freezer burn, which can cause the food to dry out and lose flavour.

Avoid overcrowding: Allow for adequate space between your frozen meals to allow for proper air circulation and prevent them from sticking together.

Returns

What should I do if I have a complaint about my order?

If you have any complaints about your order, please contact our customer service team within 3 days of receipt. We will be happy to investigate your complaint and take appropriate action.

Please read our detailed Returns policy here.

Not sure where to start?

Take a look at our expert recommendations to help towards a healthier lifestyle.

Join the Good Community

Whether you’re a key worker, athlete, sales representative, new parent or retired, we want to feed you the good stuff and keep you healthy & smiling.

Join the Good Community

And get an extra 5% off your first subscription order!