Frequently Asked Questions
Take a look at a few questions that are regularly asked by our customers.
Still got a question?
Delivery
Orders placed with I'M SO GOOD are delivered every Tuesday and Thursday. You choose your delivery date when you check out.
If you are not satisfied with your order, please contact our customer service team within 3 days of receipt. We will be happy to help you resolve any issues.
Yes. You can use our dedicated order tracking page, which you can find here.
*Please read our detailed delivery information here.
Your meals
All of our meal labels clearly indicate the process of heating your food. If you have any concerns, please contact our customer service team for more information.
Our meals are frozen to retain their freshness and flavour. They will stay fresh in your freezer for up to 12 months from the date of production.
If you’re unsure, we recommend visiting the FSA website for further, detailed information here.
Storage & Safety
To ensure the freshness and quality of your frozen meals, proper storage is crucial. Here are some guidelines for storing your meals:
Store in a dedicated freezer compartment: Avoid storing your frozen meals near the door or walls of the freezer, as these areas tend to be warmer, which can affect the quality of your food.
Use proper packaging: Keep your meals tightly sealed in their original packaging to prevent freezer burn, which can cause the food to dry out and lose flavour.
Avoid overcrowding: Allow for adequate space between your frozen meals to allow for proper air circulation and prevent them from sticking together.
Returns
If you have any complaints about your order, please contact our customer service team within 3 days of receipt. We will be happy to investigate your complaint and take appropriate action.
Please read our detailed Returns policy here.
Not sure where to start?
Take a look at our expert recommendations to help towards a healthier lifestyle.
